You can always contact us for any return question at and issues
Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. In addition to all of this we have a new shipping calculator to make the task of working out the postage cost easier, this will also allow you to fill your parcel to maximum capacity saving you money.We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To allow you to tell your friends about your favourite products we have also added Facebook, Tweet and pin it buttons to make this easier for you. Repeat orders are easy and you can even earn points against future shopping. You are also able to create an account which enables you to see the progress of your order. The new sections are now product driven, so if you are looking for a Strawberry Jam and not sure of the brand you will be able to discover we have over 40 different types, to suit your taste and size requirement. If you have used our site before you will be aware the Browse by Section is brand driven. We have kept the Browse by Section in the top left hand corner and added some new sections Food, Drink, Baby, Toiletries, Household and Seasonal. With over 25,000 Great British products on offer, we have set up a new filter system to help you find the items you are looking for. We are proud to show off our new site for you to use.
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